Customer Service & Scheduling Coordinator – Morley, Leeds

£14.00 per hour | Full-Time | Permanent Opportunity

We’re recruiting for a Customer Service & Scheduling Coordinator to join our busy team in Morley, Leeds. This is a varied role where you’ll be at the heart of daily operations – supporting customers, coordinating deliveries, and working closely with drivers to ensure everything runs smoothly.

Hours of Work

• 8-hour shifts between 8:00am – 7:00pm

• 1 hour unpaid break per shift

• Flexibility required to cover varying shift patterns

Key Responsibilities

• Handling incoming and outgoing calls with customers and drivers

• Providing excellent customer service and clear communication

• Checking on delivery statuses and keeping customers updated

• Using in-house systems to schedule and monitor deliveries

• Accurately updating records and ensuring information is logged correctly

• Working closely with drivers to resolve queries and keep operations running on time

What We’re Looking For

• Previous experience in customer service, scheduling, or logistics (preferred)

• Confident and professional telephone manner

• Strong organisational skills and attention to detail

• Comfortable using computers and learning new in-house systems

• Ability to multitask and remain calm under pressure

• Team player with a proactive, can-do attitude

What We Offer

• £14.00 - £14.50 per hour

• Full training on systems and processes

• A varied role with plenty of customer and team interaction

• Supportive and friendly working environment

Location: Morley, Leeds – easily commutable from Wakefield, Dewsbury, and surrounding areas.

Ready to take on a busy, rewarding role?

Apply today and join a team where your skills will keep everything moving!

INDDC